Services
Every AI change needs two things: the right problem to solve, and people ready to change how they work. My services cover both, at whatever point you are in the journey.
Where are you today?
If you are still working out where AI can create value, start with the diagnostic.
If you have chosen a tool and need your people on board, start with a change narrative project.
If you want someone inside the team to lead the change over months, bring me in as a fractional AI business analyst.
AI Opportunity Diagnostic
Best when: your team uses AI tools, but you have not yet decided which workflows to change.
What happens: I map your key workflows, talk to the people who run them, and uncover where AI can save time, cut cost or open up new ways of working. I also listen for what your staff hope for and worry about.
What you get: a short roadmap of the opportunities worth pursuing, a one-page Opportunity Play for each priority, the first workflow to change, who should own it, and what to tell your people.
Change Narrative Project
Best when: you have an AI rollout planned or underway, and adoption is slow or staff are anxious.
What happens: I shape the story of the change and adapt it for each audience: staff, board, funders and customers. This is change management led by narrative.
What you get: a change narrative, the key messages for each audience, and a plan for when and how to share them.
Fractional AI Business Analyst
Best when: you need someone to lead AI change from inside, without a full-time hire.
What happens: I join your leadership team on a fractional basis. I translate between the business and your vendors or IT team, and lead the change management as new workflows roll out.
What you get: outcomes we agree at the start, such as a workflow redesigned and adopted, with me inside your team until they are met. The engagement is shaped around results.
Compare the three
| AI Opportunity Diagnostic | Change Narrative Project | Fractional AI Business Analyst | |
|---|---|---|---|
| Best when | You are looking for where AI can create value | You are rolling AI out | You want the change led from inside |
| Main output | An opportunity roadmap and one-page briefs | A change narrative and message plan | Ongoing translation and change management |
| Format | Fixed scope | Fixed scope | Outcome-based engagement |
Coming soon: mini courses
Short online courses for managers who want to lead with narrative, using the Narrative Story World approach.
Questions people ask
How much does it cost?
Each engagement is scoped to your organisation. Email me with a short description of your situation and I will reply with a proposal.
Can you work with our IT vendor?
Yes. I often work alongside vendors, writing the brief and making sure the tool fits the work and the people.
Do you work with social service agencies as well as businesses?
Yes. The questions are the same, but the stakes differ. In social services, protecting the relationship with the people you serve comes first.
Do you work in person or online?
Both. I work with organisations across Singapore, on site and online.
Which of these sounds like where your organisation is today?
If you are not sure, the free guide will help you find out.
Or email ryoleong@contentplayhq.com